Terms of service
RINARA Terms of Service
Last updated: 27 July 2026
Welcome to RINARA. These Terms of Service apply when you access or use our website, purchase products from us, or otherwise interact with our online store.
In these Terms, “we”, “us” and “our” refer to RINARA. “You” and “your” refer to the customer or user of our website.
By using our website or placing an order, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy, and Return and Refund Policy.
Business Details
Trade name: RINARA
ABN: 55 689 239 769
Website: rinara.com.au
Email: support@rinara.com.au
Use of Our Website
You agree to use our website only for lawful purposes and in a way that does not interfere with the operation, security, or availability of the website.
You must not misuse our website, attempt to gain unauthorised access to our systems, upload harmful code, scrape content without permission, or use the website for fraudulent, misleading, or unlawful activity.
Products
We make reasonable efforts to display and describe our jewellery accurately. However, colours, size appearance, and finishes may vary slightly depending on your screen, device settings, lighting, and photography.
Product availability, descriptions, and prices may change from time to time. We may discontinue products or limit quantities where reasonably necessary.
Nothing in this section limits your rights under the Australian Consumer Law.
Orders
When you place an order, you are making an offer to purchase the selected products. An order is accepted when we confirm the order and receive payment.
We may refuse, cancel, or limit an order where reasonably necessary, including where a product is unavailable, payment cannot be processed, an error has occurred, or we reasonably suspect fraud or misuse of our website.
If we cancel an order after payment has been made, we will refund the amount paid for the cancelled item or order.
Prices and Payment
All prices are shown in Australian dollars unless otherwise stated.
Prices, promotions, discounts, and shipping charges may change without notice. The price charged for your order will be the price shown at checkout when you place your order.
You agree to provide current, complete, and accurate billing, shipping, and payment information when placing an order.
Shipping and Delivery
Shipping times and costs are set out in our Shipping Policy.
Delivery timeframes are estimates only and may vary due to carrier delays, public holidays, peak periods, weather events, or delivery location.
If there is an issue with delivery, please contact us at support@rinara.com.au so we can help investigate.
Returns and Refunds
Returns, exchanges, and refunds are handled in accordance with our Return and Refund Policy.
Nothing in our Return and Refund Policy or these Terms limits, excludes, or modifies any rights you may have under the Australian Consumer Law.
Australian Consumer Law
Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a repair, replacement, refund, cancellation, or compensation if a product is faulty, damaged, unsafe, not of acceptable quality, not fit for purpose, or does not match its description.
Nothing in these Terms limits, excludes, or modifies any rights, remedies, guarantees, warranties, or protections that cannot lawfully be limited, excluded, or modified under Australian law.
Accounts
If you create an account with us, you are responsible for keeping your login details secure and for activity that occurs through your account.
You agree to provide accurate account information and to update it when necessary.
Intellectual Property
All content on our website, including text, images, graphics, logos, product names, designs, layout, and branding, is owned by or licensed to RINARA unless otherwise stated.
You may access and use our website for personal, non-commercial shopping purposes. You must not copy, reproduce, distribute, modify, publish, or use our website content for commercial purposes without our prior written consent.
Reviews, Feedback and Submissions
If you submit reviews, photos, comments, feedback, or other content to us, you confirm that the content is accurate, lawful, and does not infringe the rights of any other person.
You allow us to use, display, reproduce, and share that content for business, marketing, and website purposes, unless you tell us otherwise or the law requires otherwise.
Third-Party Links and Services
Our website may contain links to third-party websites, platforms, payment providers, delivery services, or other tools. We are not responsible for the content, policies, security, or practices of third-party websites or services.
You should review the terms and privacy policies of any third-party services you use.
Shopify
Our online store is powered by Shopify. Shopify provides the ecommerce platform that allows us to sell our products to you.
Certain personal information may be processed by Shopify as part of operating our store and checkout. More information is available in our Privacy Policy.
Errors and Website Information
Occasionally, our website may contain errors, inaccuracies, or omissions, including in product descriptions, pricing, availability, shipping information, or promotional details.
Where permitted by law, we may correct errors, update information, or cancel affected orders. If we cancel an order after payment has been made, we will refund the amount paid for the cancelled item or order.
Limitation of Liability
To the extent permitted by law, we are not liable for indirect, incidental, special, or consequential loss arising from your use of our website or products.
Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including under the Australian Consumer Law.
Indemnity
You agree to be responsible for reasonable losses, costs, claims, or expenses we incur as a direct result of your unlawful use of our website, your breach of these Terms, or your infringement of another person’s rights.
Privacy
We handle personal information in accordance with our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.
Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on our website with the updated date shown at the top of this page.
Your continued use of our website after changes are posted means you accept the updated Terms, unless the law requires otherwise.
Governing Law
These Terms are governed by the laws of New South Wales, Australia.
You and RINARA submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia.
Contact Us
If you have any questions about these Terms of Service, please contact us:
Email: support@rinara.com.au
Phone: +61 400 957 641
Address:
RINARA
1905/12 Phillip Street
Parramatta NSW 2150
Australia