Shipping policy
RINARA Shipping Policy
Last updated: 27 July 2026
At RINARA, we aim to deliver your jewellery as quickly and safely as possible. Below you’ll find the details of our shipping process.
Shipping Locations
We currently ship Australia-wide.
At this time, we do not offer international shipping.
Shipping Options and Rates
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3-7 business days | AUD $8.95, or FREE over AUD $100 |
| Express Shipping | 1-3 business days | AUD $14.95 |
Shipping times are estimates and may vary due to carrier delays, public holidays, peak periods, weather events, or delivery location.
Order Processing
- All orders are processed within 1-2 business days after payment is received.
- Orders placed on weekends or public holidays will be processed the next business day.
- You will receive a confirmation email with tracking details once your order has shipped.
Tracking Your Order
Once your order ships, you’ll receive an email with a tracking number so you can monitor its journey.
Incorrect Address or Delivery Issues
Please double-check your shipping address at checkout.
We are not responsible for delays or failed delivery caused by an incorrect or incomplete address provided by you.
If your tracking shows your parcel has been delivered but you have not received it, please contact us at support@rinara.com.au so we can help investigate with the carrier.
Damaged, Delayed or Missing Items
If your order arrives damaged, or has not arrived within the estimated delivery timeframe, please contact us at support@rinara.com.au with your order number and any relevant photos or tracking details.
We will assess the issue and, where appropriate, arrange a replacement, refund, or another suitable solution.
Australian Consumer Law
Nothing in this Shipping Policy limits, excludes, or modifies any rights you may have under the Australian Consumer Law.
Questions?
We’re here to help. Email us anytime at support@rinara.com.au.